Frequently Asked Questions

Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take slightly longer. You will receive a confirmation email once your order ships.

What shipping methods are available?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs vary based on your location and order value. Free standard shipping is available on orders over $75.

Do you ship internationally?
Currently, we only ship within the United States. We are unable to process international orders at this time.

Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and have original tags attached. Final sale items cannot be returned.

How do I initiate a return?
Please log into your account to start the return process. Print your return label and include the completed return form with your package. Returns without a valid return form may experience processing delays.

Product Information
How do I determine my size?
Refer to our detailed size chart available on each product page. Measurements correspond to body measurements. For personalized fit advice, contact our customer service team.

Are your products true to size?
Our products generally fit true to size. We recommend consulting our size guide for specific measurements. If you are between sizes, we suggest sizing up.

Care Instructions
How should I care for my clothing?
Care instructions are provided on the garment’s care label. Most items should be washed in cold water and tumble dried on low. Delicate items may require hand washing or dry cleaning.

Account & Payment
How do I reset my password?
Click “Forgot Password” on the login page. You will receive an email with instructions to reset your password. The link expires after 24 hours for security purposes.

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed through secure encrypted systems.

Product Availability
Will out-of-stock items be restocked?
Popular items are frequently restocked. Please sign up for restock notifications on the product page to receive an email when items become available.

Customer Service
How can I contact customer service?
For questions not addressed here, please use our contact form. Our team typically responds within 24 business hours.

Do you offer gift cards?
Yes! Digital gift cards are available for purchase and never expire. They can be used online.

Sustainability
Are your products sustainable?
We are committed to sustainable practices. Many of our products use organic materials and eco-friendly production methods. Look for our sustainability badge on product pages.

Quality Issues
What if I receive a damaged item?
Please contact us immediately if you receive a damaged or defective item. We will gladly assist with a replacement or refund.

All policies and information are subject to change. For the most current information, please refer to our website policies section.